Support for customers impacted by Optus data breach

The NSW Government is working with Optus to support customers affected by the recent cyberattack.

Optus has confirmed some customers may have had a range of information accessed, including passport and driver licence details, as a result of the breach.

Information potentially accessed will vary depending on what was originally provided by the customer to Optus.

Member for the Dubbo electorate Dugald Saunders said customers in NSW can immediately begin the recovery process by ordering a replacement licence.

“A $29 replacement fee will be charged and reimbursement advice will be issued by Optus,” Mr Saunders said.

“The replacement licence will include a new card number and can be sent to customers in a matter of weeks, with the Digital Driver Licence updated in a matter of hours.

“The old licence will not be able to be used to prove your identity within one hour of replacement. Customers can still use other forms of identification to prove their identity online.”

Customers who have had both their driver licence number and associated card number compromised are expected to be contacted by Optus in coming days and are strongly advised to apply for a replacement licence as soon as possible.

“More resources have been deployed to ID Support with additional staff onboarded to handle call volumes and help customers,” Mr Saunders said.

“Service for NSW, ID Support NSW and Transport for NSW will continue to support Optus and enforcement agencies on further measures required to help mitigate risks to customers.”

NSW customers who need support regarding the replacement of identity documents and advice on preventative actions they can take, are encouraged to contact ID Support NSW on 1800 001 040 Monday to Friday 9am-5pm.

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