Quiet hour introduced at Dubbo Service NSW

Customers with sensory processing issues will be able to experience a quieter and less stimulating environment at the Dubbo Service NSW Centre, as part of a Quiet Hour pilot.

Member for the Dubbo electorate Dugald Saunders said the Quiet Hour pilot will run for three months at the Dubbo Service Centre, along with seven other Centres across NSW.

“Service NSW aims to make all customers feel welcome and supported when visiting a Service Centre,” Mr Saunders said.

“Some people have sensory processing issues, and may find sound and light overwhelming.

“Quiet Hour offers a lower-sensory experience by making changes in the Service Centre, such as reducing noise and lighting where possible.

“The changes include the dimming of lights, lowering the volume of music and customer ticket announcements, and requesting customers to turn their phones to silent.

“Staff will also complete additional disability awareness training to help provide customers with extra support during their visit.”

The Quiet Hour pilot at the Dubbo Service NSW Centre commenced last Thursday 23 June 2022, and will take place each Thursday from 10am to 11am.

For more information about Quiet Hour, pilot location and Service Centre times, please visit https://www.service.nsw.gov.au/about-us/our-organisation/supporting-customers-disability

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