Customers with sensory processing issues will be able to experience a quieter and less stimulating environment with the permanent rollout of Quiet Hour to Dubbo and Mudgee’s Service NSW Service Centres, to support those with low-sensory needs.
Member for the Dubbo electorate Dugald Saunders said eight Service Centres across the State, including Dubbo, were selected for a trial of Quiet Hour by the NSW Liberal and Nationals Government in 2022.
“The trial was very successful and 97 per cent of people surveyed found it a positive experience,” Mr Saunders said.
“It’s fantastic that a permanent Quiet Hour is now being rolled out to 107 Service Centres across NSW, including Mudgee and Dubbo!
“People in our own community who may be sensitive to light or overstimulated by sound can now complete Service NSW transactions in a more comfortable and safe environment.”
During Quiet Hour the volume of music and ticket announcements is reduced and lighting is dimmed, and customers are asked to minimise conversations and put their mobile phones on silent mode.
Mr Saunders said Service NSW staff will also undertake disability awareness training to help provide customers living with disability, and their carers, extra support during each visit.
“I couldn’t be more proud of our fantastic Service NSW staff and the world-class customer service they provide to everyone in our community,” Mr Saunders said.
“Introducing a Quiet Hour is a small step forward, but for Service NSW customers living with disability, it is a big step towards creating a supportive and inclusive environment.”
For more information, and a full list of Service Centres participating in Quiet Hour, go to https://www.service.nsw.gov.au/about-us/our-organisation/quiet-hour#find-a-quiet-hour-service-centre-location